A medical condition can strike when least expected, causing a great deal of stress on everyone involved. To make recovery as comfortable and quick as possible, we begin the home care plan before the patient leaves the hospital or clinic. Our experts work with the medical team to develop a plan of care, so the transition to home will be smooth. At the patient’s home, our health care professionals will train the patient and family to manage care, making sure everyone is completely comfortable with the care plan.
Making a Difference
Patients, their families, visitors and staff can recognize employee contributions through our Making a Difference award. Just go online or use one of the paper nomination forms available in clinics or departments. Awardees receive a pin, a Making a Difference certificate and are invited to a special awards reception.
If this is a medical emergency, please dial 911
If you have a concern, the recommended first course of action is talking to a member of the health care team that provided your care, treatment or service. You can contact your Michigan Visiting Nurses health care team using our toll free number, 1.800.842.5504.
If a health care team member is unable to resolve your concern, please contact the Office of Clinical Safety. Our staff provide an objective environment for you to raise concerns and ask questions. We will address your concerns in a fair and reasonable way, and ensure an impartial review.
- Phone: Call 734-936-4330 or toll-free 877-285-7788, Monday through Friday, 8 a.m. to 4 p.m. If a recording is reached during normal business hours, please leave a message and a staff member will return the call. For immediate needs 24 hours a day, seven days a week, call 734-936-4000 and ask to have the Office of Clinical Safety paged at 1490.
- Walk-In: The Office of Clinical Safety is located in University Hospital, Room UH 2B228, and open Monday through Friday, 8 a.m. – noon and 1-4 p.m., or by appointment.
- Online: Fill out this secure, confidential online for concerns (link is external). http://www.uofmhealth.org/contact-us/feedback
- Mail-in: Please mail your concern or compliment to the Office of Clinical Safety, 1500 E. Medical Center Dr. Rm UH2b228, Ann Arbor, MI 48109