Frequently Asked Questions
- How long has Michigan Visiting Nurses (MVN) been in business?
- What is MVN's service area?
- Is MVN accredited?
- What type of services are available?
- What is the cost?
- How will I know if charges are a covered benefit?
- What is the billing procedure?
- What are MVN's service hours?
- How do you select employees?
- Are your employees bonded?
- Is the patient and their family involved in the development of the Plan of Care?
- How quickly can services be provided?
- Can I change the schedule?
- How much advance notice is needed if I want to cancel service?
How long has Michigan Visiting Nurses (MVN) been in business?
MVN has served patients and families in Southeast Michigan since 1909. We started as a service of the University of Michigan Hospital and continue help patients of all ages and their families remain independent in their home and community.
What is MVN's service area?
Michigan Visiting Nurses serves patients in Washtenaw, Livingston and western Wayne counties.
Is MVN accredited?
Michigan Visiting Nurses is accredited by The Joint Commission (TJC). The organization must undergo an on-site survey every 18-36 months.
What type of services are available?
MVN provides a broad range of services, for patients of all ages, that include:
- Certified Nursing services, before, during and after a hospital stay including wound care , intravenous therapy, assistance with chronic illness management, etc.
- Rehabilitation Services
- Mental Health Services
- Pediatric Services
- Perinatal Nursing Care
What is the cost?
Please call MVN for current rates. Our phone number is 734- 677- 1515 or 800-842-5504
How will I know if charges are a covered benefit?
MVN will review the payor information you provide and inform you verbally and in writing, at the time of admission, the approximate maximum dollar amount for care, if any, that will be the patient's responsibility.
What is the billing procedure?
MVN generates bills on a monthly basis and at the time of your discharge.
What are MVN's service hours?
MVN's office hours are 8:00 a.m. to 5:00 p.m. , Monday through Friday. MVN professionals are available by phone 24 hours a day, 7 days a week.
How do you select employees?
MVN selects employees based upon appropriate screening/testing, application review, interview and verification of references, licensure and/or certification, and other credentials as appropriate to ensure that suitable hiring decisions are made.
Are your employees bonded?
Yes, all MVN employees are bonded.
Is the patient and their family involved in the development of the Plan of Care?
You, your physician, and our experts develop a personalized Plan of Care based on your specific needs. We tailor the plan to fit you.
How quickly can services be provided?
It is possible for MVN to provide care within 24 hours of the initial request. However, dependent upon employee availability and geographic location, MVN may require additional time to fulfill your request.
Can I change the schedule?
Yes, the schedule may be changed. Please contact MVN as soon as possible when making a schedule change.
How much advance notice is needed if I want to cancel service?
If you wish to cancel MVN services, MVN requests that you give a 24 hour advance notice to the office. A 4 hour minimum service (show up) fee will be charged if you do not give sufficient advance notice to MVN so that MVN can cancel or reschedule staff.